1. Introduction
Welcome to Cuttr AI, an innovative artificial intelligence-powered hair analysis and hairstyle recommendation application developed by Wizetech. We are committed to protecting your privacy and handling your personal information with the utmost care and transparency.
This comprehensive Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application and related services. Cuttr AI utilizes advanced AI and machine learning technologies to analyze facial features, hair characteristics, and personal preferences to deliver personalized hairstyle recommendations and virtual try-on experiences.
By accessing or using Cuttr AI, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.
2. Information We Collect
Personal and Account Information
- Authentication Data: Name, email address, and profile information obtained through Google Sign-In authentication services
- User Preferences: Hair care goals, styling preferences, favorite looks, and customization settings
- Communication Records: Support requests, feedback, and any correspondence with our team
Biometric and Visual Data
- Facial Analysis: Photographs and images you upload or capture, including facial geometry, feature measurements, and structural analysis for hairstyle matching
- Hair Characteristics: Analysis of hair type, texture, color, length, density, and condition as determined by our AI algorithms
- Photo Library Access: Images from your device's photo library that you explicitly choose to upload for styling analysis
Device and Technical Information
- Device Specifications: Device model, operating system version, unique device identifiers, mobile network details, and hardware capabilities
- Usage Analytics: App interaction patterns, feature usage statistics, session duration, navigation behavior, and performance metrics
- Camera and Audio Access: Real-time camera data for live analysis and microphone access for voice commands and audio feedback features
Transaction Information
- Purchase Records: In-app purchase history, credit package selections, transaction timestamps, and app store transaction identifiers
- Credit Usage: Consumption patterns of consultation credits and feature access history
3. How We Use Your Information
Core Service Functions
- AI Hair Analysis: Process uploaded images to determine optimal hairstyles based on facial structure, hair characteristics, and personal preferences
- Virtual Try-On Technology: Apply realistic hairstyle transformations to your photos using advanced computer vision and AI rendering
- Personalized Recommendations: Generate customized hairstyle suggestions tailored to your unique features and lifestyle preferences
Service Enhancement
- Algorithm Improvement: Enhance AI model accuracy and recommendation quality using anonymized, aggregated usage data
- Performance Optimization: Monitor app performance, identify and resolve technical issues, and optimize user experience
- Feature Development: Develop new capabilities and improvements based on user behavior analysis and feedback
Communication and Support
- Customer Service: Provide technical support, resolve issues, and respond to user inquiries and feedback
- Service Updates: Notify users of important service changes, new features, and policy updates
- Security Communications: Alert users of security-related matters and account protection measures
4. Data Security and Protection
We implement industry-leading security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our comprehensive security framework includes:
- Encryption: End-to-end encryption for data transmission and AES-256 encryption for data at rest
- Access Controls: Strict access limitations on a need-to-know basis with multi-factor authentication for all administrative access
- Infrastructure Security: Secure cloud hosting with regular security audits, vulnerability assessments, and penetration testing
- Data Minimization: Collection and retention of only necessary data for specified purposes with regular data cleanup procedures
- Incident Response: Comprehensive breach detection and response procedures with immediate user notification protocols
5. Information Sharing and Third Parties
We do not sell, rent, or trade your personal information. Limited sharing occurs only in these circumstances:
Essential Service Providers
- Cloud Infrastructure: Supabase for secure database hosting and data storage with strict data processing agreements
- Authentication Services: Google Sign-In for secure user authentication and account management
- AI Processing: Machine learning service providers for advanced hair analysis and recommendation algorithms
- App Store Platforms: Google Play and Apple App Store for app distribution and in-app purchase processing
Legal and Safety Requirements
We may disclose information when legally required or to protect safety, including compliance with court orders, law enforcement requests, or prevention of fraud and security threats.
6. Your Privacy Rights
You have comprehensive rights regarding your personal information:
- Access Rights: Request copies of your personal data and information about how it's processed
- Correction Rights: Update or correct inaccurate or incomplete personal information
- Deletion Rights: Request deletion of your personal data and account information
- Portability Rights: Receive your data in a structured, machine-readable format
- Objection Rights: Object to processing based on legitimate interests or direct marketing
To exercise these rights, contact us at privacy@cuttrai.com. We respond to all requests within 30 days.
7. Data Retention
We retain personal information for specific periods based on data type and purpose:
- Account Data: Retained while account is active plus 30 days after deletion for complete removal
- Photo Analysis and Images: Your uploaded images are stored indefinitely for your personal access and convenience. All images and analysis data are permanently deleted within 30 days when you delete your account
- Usage Analytics: Anonymized data retained for 24 months for service improvement
- Transaction Records: Retained for 7 years for tax and legal compliance
8. Children's Privacy
Cuttr AI is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.
For users aged 13-17, we recommend parental guidance and supervision. Parents may contact us to review, modify, or delete their child's information.
9. International Data Transfers
Your information may be transferred to and processed in countries outside your residence. We ensure all transfers meet applicable data protection requirements through adequacy decisions, standard contractual clauses, and equivalent protection measures.
10. Contact Information
For privacy-related questions, concerns, or to exercise your rights, contact us:
Email: wizetechstudio@gmail.com
Phone: 647-673-4993
Data Protection Officer: Wizetech Privacy Team
Response Time: Within 48 hours for all privacy inquiries
This Privacy Policy was last updated in June 4, 2025. We may update this policy periodically and will notify users of material changes through the app and email.